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Frequently Asked QuestionsFrequently Asked Questions

Real answers to the real estate AI automation questions we hear every week.

No jargon. No pitch. Just straight answers about how our systems work, what they cost, and what happens if something breaks.

Browse by topic

[01]

Overview

What NexXaBase does, who we work with, and why we focus exclusively on real estate automation.

NexXaBase
[02]

Services

Details about our 12 AI automation systems, integrations, and what each tier actually delivers.

NexXaBase
[03]

Process

How we build, test, and deploy your system — and what the timeline looks like from day one.

NexXaBase
[04]

Support

What happens after launch, how retainers work, and what we do when something breaks.

NexXaBase
[ 01 ][ 01 ]

General Information

What NexXaBase does, who we work with, and why we focus exclusively on real estate.
1

We build AI automation systems exclusively for real estate agencies and brokerages. That means lead capture pipelines, AI chatbots, CRM workflows, voice receptionists, and document generation — all pre-built for the real estate context and deployed in 5–10 business days.

2

We work with independent real estate agents, team leads, brokers, and boutique brokerages that are tired of manually following up with leads. If you're running paid ads, getting inbound inquiries, or managing a sales pipeline and spending hours on admin — we're built for you.

3

Exclusively real estate. Our systems are pre-trained on real estate workflows: lead qualification language, property inquiry patterns, appointment scheduling logic, CRM pipeline stages for deals, and contract/offer document formats. You don't get a blank automation canvas — you get a system that already understands the industry.

4

Yes. Our systems are deployed remotely and work with GoHighLevel, Make.com, Vapi, and Voiceflow — all of which are cloud-based and region-agnostic. We've worked with teams across North America, the UK, and the Middle East.

[ 02 ][ 02 ]

Services & 
Integrations

How our 12 AI systems work, what tools we use, and how they fit your existing stack.
1

Our primary integration target is GoHighLevel (GHL), which is widely used in real estate. We also integrate with Follow Up Boss, HubSpot, and Salesforce via Make.com. If your CRM has a public API or webhook support, we can connect to it. We'll confirm compatibility during your free strategy call.

2

This is the most important question anyone can ask us. Our chatbots are built on constrained retrieval — they only answer from a structured knowledge base you approve (your listings, FAQs, pricing ranges, contact info). They do not access the open internet and cannot invent data they haven't been given. If a question falls outside their training scope, they hand off to a human or collect the lead for agent follow-up. We test every bot against 50+ edge-case prompts before deployment.

3

With our Property Listing Automation system, a new listing entry in your CRM triggers an automated sequence: property description generation, social media post creation (Facebook, Instagram), email broadcast to matched buyer contacts, and SMS notification to warm leads. The entire sequence fires within minutes of the listing being marked active.

4

Yes. Our AI voice receptionist (built on Vapi) answers inbound calls 24/7, introduces itself as your agency's assistant, qualifies the caller with a scripted intake flow, books appointments directly into your calendar, and sends a follow-up SMS with confirmation details. It escalates to a live agent only when the caller explicitly requests it or triggers a high-value condition you define.

[ 03 ][ 03 ]

Process & Timeline

What the build-and-deploy process looks like and how long it takes to go live.
1

Most systems go live in 5–10 business days from the signed agreement. The Starter package (Lead Capture) is typically live in 5 days. The Growth package takes 7–10 days. Enterprise systems with custom voice agents and document workflows are scoped individually but rarely exceed 3 weeks.

2

We need: your CRM login (or we create a GHL sub-account), your branding assets (logo, brand colors, tone-of-voice notes), access to your ad account or lead source, and a 30-min onboarding call. Everything else — the architecture, integrations, copy, and testing — is handled by us.

3

Yes. Blueprint approval is step two of our process. Before we touch a single workflow node, we deliver a visual map of the entire automation: trigger → logic → action → output. You approve it in writing before we build. This prevents misalignment and scope surprises.

4

Minor adjustments (changing SMS copy, adding a new FAQ to the chatbot, updating a calendar link) are covered under your monthly retainer. Structural changes — adding a new automation flow or entirely new integration — are scoped as a small add-on project. We'll always tell you in advance if something requires additional cost.

[ 04 ][ 04 ]

Pricing & 
Support

How retainers work, what happens if something breaks, and what our SLA looks like.
1

AI systems are not set-and-forget. Make.com API schemas change. GoHighLevel updates pipeline step names. WhatsApp Business policies update. AI model versions deprecate. Without active monitoring, a system that worked perfectly in month one can silently fail in month three. Your retainer covers: uptime monitoring, prompt optimization, integration health checks, quarterly performance reviews, and rapid-response fixes when third-party tools change.

2

The setup fee covers the actual build labor and is non-refundable once deployment begins (typically day 3 of the project). Before deployment starts, if you decide not to proceed, we refund 100% with no questions asked. Post-launch, if a system isn't performing as scoped, we fix it — that's what the retainer is for.

3

There is no minimum lock-in period. You can cancel your retainer with 30 days written notice. The only exception is Enterprise clients with custom SLA agreements, which have a 3-month minimum. We'd rather earn your retention through performance than trap you with a contract.

4

Retainer clients have access to a monitored Slack channel and a dedicated support email. For Enterprise clients, we have a 4-hour SLA on critical failures (defined as: any failure that causes a lead to not receive their initial SMS, or a call to go unanswered). For non-critical issues, we respond within one business day. We also run automated health checks every 6 hours on all active client systems.

Still have a question?

Can't find the answer here? Book a free 30-minute strategy call and we'll answer everything specific to your brokerage's setup.

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NexXaBase
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